DearKuCoinP2PMerchant:
InordertoensuretheKuCoinP2Pplatformrunsproperlyandcreateasafe,stable,andconvenienttradingenvironmentforusers,KuCoinP2PMerchantsarerequiredtoabidebythefollowingrules:
1.MerchantApplication
ToapplytobecomeaKuCoinP2Pmerchant,youmustprovidethecorrespondingapplicationdocumentationandprovideasecuritydeposit.Yourmerchantfeatureswillbeunlockedafterapproval.
ApplicationLink:https://www.kucoin.com/express/merchant
AfterbecomingaKuCoinP2Pmerchant,youareexpectedtorespondtomessagesinatimelymanner,makepaymentsandreleasecoinsinatimelymanner,maintainagoodcustomerserviceattitude,showrespecttoplatformusersandstaff,donotcancelordersforarbitraryreasons,donotmakemaliciousappeals,donotmaliciouslydelayorders,andhelpjointlymaintaintheorderoftheplatform.
2.ReceiptandPayment
2.1Whenmerchantsmakepaymentstousers,theymustuseanaccountwiththesamedetailsastheirplatformidentityverification.
2.2Whenmerchantsreceivepaymentsfromusers,theymustuseanaccountthathasbeenverifiedbytheplatform.
2.3DuetoKYCrequirements,iftheuserthemerchantismakingpaymenttoattemptstouseanaccountthathasnotpassedidentityverificationtoreceivepayment,theordermaybecanceled.
2.4DuetoKYCrequirements,iftheuserthemerchantisreceivingapaymentfromattemptstouseanaccountthathasnotpassedidentityverificationtomakethepayment,themerchantmayasktheusertocanceltheorder.Ifthemerchanthasalreadyreceivedpaymentfromtheuser,theymayreturnittothesenderaccountthenasktheusertocanceltheorder.
3.AssetSecurityRegulations
3.1Merchantsarenotallowedtoengageinanytransactionsinvolvingillicitfunds.
3.2Ifthereisausercomplaintthattheirbankcardorotheraccountswerefrozenduetoamerchantpayment,themerchantisrequiredtoactivelyworkwithplatformstafftoprovidereasonableevidentiarymaterials.
3.3Iftheiraccountisfrozen,merchantsshouldcontactofficialcustomerserviceassoonaspossibletoprovideinformationonthefrozenaccountandreasonableevidencethatthefreezewasrelatedtotheplatform.
3.4Ifillegaldigitalassetsorfundsflowintotheplatformduetotheactionsofamerchant,resultinginassetlossesorlegalriskstotheplatformanditsusers,theplatformhastherighttosuspendmerchantfunctionalityandaccountassets.Merchantsarerequiredtoactivelycooperatewiththeresultingjudicialinvestigation.
4.MerchantViolations
Inordertostandardizetheoperationoftheplatform,merchantsarerequiredtoactivelycooperatewithplatformstafftorectifythefollowingregulations.Ifthemerchantfailstocooperatewithplatformstaff,theplatformhastherighttotakemeasuressuchasissuingawarning,removingmerchantfunctionality,freezingdeposits,confiscatingdeposits,freezingtheaccount,issuingfines,andblacklistingthemerchant.
1.Violationsoftheaforementionedreceiptandpaymentorassetsecurityregulations.
2.Encouraginguserstoengageinofflineoroff-platformtrades.
3.Lossofuserassetsduetoorderprocessingdelays,orderdisputes,fraud,accountfreezing,andreasonsattributabletothemerchant.
4.UseandfraudulentexploitationofpaymentsmethodssuchasPayPal.
5.Maliciousexploitationofplatformloopholesforprofit.
6.Merchantswhohavebeensuspectedbyauthoritiesofillegalorcriminalactivities.
7.Askinguserstopayadditionalfees,ordishonestuseofredenvelopestocollecthandlingfees.
8.Multipleappealsbyusersduetothemerchantmarkingapaymentaspaidwheninfactnopaymenthasbeenmade.
9.Multipleappealsbyusersduetomaliciousdelayofpaymentorreleaseofassets.
10.Seriouscircumstancesoffailuretocooperatewithcustomerservicetohandleorderdisputesordeliberatedelays.
KuCoin 上线GOVI，现已开放充值:据 KuCoin(库币)官方公告，KuCoin宣布上线Crypto Volatility Index (GOVI)项目并支持GOVI/USDT和GOVI/BTC 交易对 ，目前已开启GOVI的充值服务，于5月12日16：00正式开放交易。 Crypto Volatility Index（CVI）是一种去中心化加密货币波动性指数。KuCoin(库币)旨在发掘全球优质区块链项目，为来自207个国家的800万用户提供币币、法币、杠杆、合约、矿池、借贷等一站式服务。[2021/5/11 21:49:25]
11.Failuretocooperatewithcustomerservicewhenausersubmitsanappealthattheyhaveoverpaidthemerchantorthemerchanthasunderpaidthem.
12.Failuretoactivelycooperatewithcustomerservicewhenanorderiscanceledbymistakeorbytimeoutafteralreadyreceivingatransferfromtheuser.
13.Submissionofmaliciousorderappealswhentheuserhasnotviolatedanyrules.
14.Failuretoprovideanewpaymentmethodinatimelymannerwhenanissueisfoundwiththemerchant’sreceivingaccount,orprovisionofanewpaymentmethodbutmultipleuserappealsoffailuretoreleaseassetsintimedespitethereceiptofuserpayment.
Ocean Protocol回应KuCoin安全事件：为了保护代币持有者，将暂停智能合约:去中心化数据共享协议Ocean Protocol（OCEAN）在推特表示，库币KuCoin交易所黑客盗走了2100万枚OCEAN（价值约860万美元），一直在寻找解决方案并与KuCoin保持协商。为了保护OCEAN代币持有者，已暂停了OCEAN智能合约，在接下来的几个小时中，将为社区提供更多信息。
据此前报道，北京链安Chainsmap监测系统发现，库币KuCoin交易所被盗的ERC20代币已经通过Uniswap交易获利约266ETH，涉案地址主要转出了OCEAN、ORN、KAI三种ERC20代币，部分经过中间地址跳转后分配到三个地址，目前已经通过Uniswap交易的是OCEAN。[2020/9/27]
15.Failuretocooperatewhenauser’sbankcardoraccountisfrozenasaresultofamerchantpayment.
16.Disclosureofauser’sname,account,contactinformation,orotherinformationwithouttheirconsent.
17.Spreadingmaliciousrumorsabouttheplatformonsocialmediaplatforms.
18.Submissionoffalseinformationonthemerchantapplication.
19.Useofthepaymentaccountonanotherplatform,onwhichithasbeenflaggedformoneylaunderingorotherviolations.
20.Buyingtheinformationoraccountsofotherusersfortransactions.
21.Nopendingordersforasignificantperiodoftime(inactivity).
22.Maliciousplacementofordersforthepurposeofdisruptingpricesandtradesontheplatform.
23.Registrationofsockpuppetaccounts(directlyorthroughanintermediary)tomaliciouslysnatchordersordisruptthemarketorder.
24.Abusive,threatening,orhostilebehaviortowardsplatformusersandstaff.
25.Multiplecomplaintsfromusersorrepeatedwarningsfromcustomerserviceandstaff.
Thecontentoutlinedintheseregulationsmaybeadjustedandsupplementedatanytimeinaccordancewiththeactualoperationalsituationoftheplatform.Platformstaffhavetherighttoissuedifferentdisciplinarymeasuresagainstmerchantsinaccordancewiththeactualsituation.
5.CancelationofMerchantFunctions
Ifamerchantwishestocanceltheirmerchantstatus,theymustsubmitanapplicationtotheplatform.Onreceivingtheapplication,theplatformwillfirstrevokethemerchant’sabilitytopostads.Ifthemerchanthasnoactiveorderdisputesandnorecordofviolations,theplatformwillunfreezetheirsecuritydepositwithin7workingdays.Merchantscannotapplyformerchantfunctionswithin30daysaftertheirmerchantfunctionshavebeencanceled.
MerchantswhoencounteranyproblemscancontacttheofficialKuCoinP2PemailatPleaseavoidinformationfromunofficialsourcesorchannels.
HowtoContacttheKuCoinSupportTeam?
https://www.kucoin.com/support/900000316346-How-to-Contact-the-KuCoin-Support-Team-
OfficialMediaVerification
https://www.kucoin.com/cert?lang=en_US
Regards,
KuCoinP2PTeam
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